Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Name
• Phone Number
• Email Address
• Vehicle Information (Make, Model, Year, Condition, License Plate for internal tracking only)
• Service Location Address (including GPS location when navigating to mobile appointments)

How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We use the information we collect or receive:

• To facilitate service delivery and booking management.
• To send administrative information to you regarding your appointment or changes to our terms, conditions, and policies.
• To fulfill and manage your orders, payments, returns, and exchanges.
• To request feedback and to contact you about your use of our services.
• To deliver targeted advertising and promotional communications to you (with your consent where required by law).
• To protect our business against fraudulent bookings or liability claims.

Text Messages and Phone Calls

When you submit a quote request through our website and check the consent box, you give Don of Detail LLC express permission to contact you by phone call, text message (SMS), or email regarding that request. This may include automated technology. Consent is not a condition of purchase, and you can always reach us by calling or texting (775) 230-7035 instead of using the form.

We do not share your mobile phone number or your consent to receive text messages with any third party or affiliate for their own marketing or promotional purposes. Your number is used only so that we can respond to you about your vehicle and your appointment.

• Message frequency varies and depends on your inquiry and appointment activity.
• Message and data rates may apply, depending on your mobile carrier plan.
• To stop receiving text messages, reply STOP to any message. To get help, reply HELP or email contact@donofdetail.com.
• Carriers are not liable for delayed or undelivered messages.

We keep a record of your consent, including the wording you agreed to and the date and time you gave it, so we can demonstrate that permission was granted.

Cookies and Website Analytics

Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics sets cookies and collects information such as the pages you visit, how long you stay, your approximate location derived from your IP address, your browser and device type, and the website or search that referred you. We use this only to understand which pages are useful and to improve the site.

This information is processed by Google and is subject to Google's own privacy practices. You can review them at policies.google.com/privacy.

You can opt out at any time. Most browsers let you block or delete cookies through their settings, and Google publishes a browser add-on that disables Google Analytics entirely at tools.google.com/dlpage/gaoptout. Blocking these cookies does not affect your ability to request a quote or use our services.

Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services (such as our payment processors or booking software providers), to protect your rights, or to fulfill business obligations. We do not sell, rent, or trade any of your information with third parties for their promotional purposes. As stated above, mobile phone numbers and text messaging consent are never shared with third parties for marketing.

How We Protect Your Information

We use reasonable organizational and technical safeguards to protect the personal information we hold. Our website is served over an encrypted HTTPS connection, and lead information is stored in access-controlled accounts. No method of transmission or storage over the internet is completely secure, so while we work to protect your information, we cannot guarantee absolute security.

Your Choices and Your Rights

You are in control of the information you give us. At any time you may:

• Request a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or out of date.
• Ask us to delete your information, subject to records we are required to keep for tax, accounting, or legal reasons.
• Withdraw your consent to receive text messages by replying STOP, or to receive email by replying to any message and asking to be removed.
• Ask us not to use photographs of your vehicle for marketing.

To make any of these requests, email contact@donofdetail.com or call (775) 230-7035. We will respond within a reasonable time and will not charge you or treat you differently for exercising these rights.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a minor has provided us with personal information, contact us at contact@donofdetail.com and we will delete it.

Nevada Privacy Rights

Under Nevada law (SB 220), Nevada residents may opt out of the sale of certain covered information collected by a website operator. Don of Detail LLC does not currently sell your covered information. However, if you are a Nevada resident, you may submit a request to opt out of any potential future sales under Nevada law by contacting us at contact@donofdetail.com. Please include "Nevada Privacy Rights Request" in the subject line.

How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

Photo and Media Release

We routinely document our work via photography and videography for quality assurance, portfolio development, and marketing purposes. By utilizing our services, you consent to the use of images or videos of your vehicle. We will always attempt to obscure or exclude license plates and will never disclose your specific home address or personal identity in connection with these images unless explicit permission is granted.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. When we do, we will revise the effective date shown at the top of this page. We encourage you to review this page periodically. Continuing to use our website or services after an update means you accept the revised policy.

Contact Us

If you have questions or comments about this notice, you may email us or contact us by post at: